What if my install goes wrong?

Unfortunately, from time to time, issues outside of our control happen, whether it be weather conditions, which prevent technicians completing work due to OH&S, or technicians not being available to complete your install appointment due to being held up previously, or private reasons.

Normally, you will know before the appointment has had an issue before we get notified by the technician or contractor, which is normally sometime after the appointment timeslot, occasionally we have to reschedule these and it’s totally out of our control, we will reschedule your appointment to the next available appointment in the calendar.

Please wait until after your scheduled appointment time (eg after 1pm or after 5pm) to let us know, as we need to await confirmation, as technicians sometimes may be running late or were simply held up at the previous job.
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